In any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for unless FZHP Global Vision cancels or ends your Contract for a reason other than your breach or non-execution.

All requests for refund will be as per the following arrangement:

You make a solicitation when the underlying ideas for a logo are provided. However once you approve or ask for changes in the initial designs, the refund offer will be void and a request for refund will not be entertained.

Once the project has been entered in revision phase, the refund offer will be void and a request for refund will not be entertained.

If the refund request is made within 48 hours after the client gets onboard, you will only be eligible for a 66% refund (less 10% administration and preparing expense).

If the refund request is made within 48 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing free).

No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.

No request for refund will be entertained after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your venture.
No request for refund will be entertained if the customer goes unresponsive at any point of time for 5 working days.

All refund request should be made to the support department. FZHPGlobalVision.com reserves the right to approve/reject any and all refund requests based on an individual case to case premise.

No refund will be entertained after the final files have been delivered.

For Website bundles, no refund will be entertained once the initial design mock up has been revised or the inner pages have been created with client’s approval.

All requests for refund must be communicated to the support department. FZHPGlobalVision.com, in light of the infringement of your user agreement reserves all authority to affirm/object your solicitation on an individual case to case premise.

For FZHP Global Vision/Custom bundles, refund will be apply just the same as on the single packages.

For instance, in the event that you request for a logo and web design and approve of the logo, you are eligible for the refund of the website service at the time of initial design only.

A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per brief, a refund will not be approved however discount won’t be given however further revisions will be provided until you are satisfied.

It is also to be noted that, under any circumstances, both parties (FZHP Global Vision & Client) agree not to attack/criticize each other and any of its employee, associate/s or partner/s publicly (on public forums, blogs, social networks etc.) at any given time during or subsequent to contract period. Similarly both parties agree not to talk on forums, blogs, community groups or any social media in a way which brings bad name to either party or any of its employee, associate or partner. In case of breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.

Money Back Guarantee depends on that the request is set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, FZHPGlobalVision.com does not consider this to be good faith. In such instances, we reserve the right to decline a refund request.
All design jobs require client input before finishing the design which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.

100% unique design guarantee qualifies you for a new logo if the logo designed by FZHPGlobalVision.com is found to be considerably similar to another design that already exists.

Any likeness to a current outline will be just a fortuitous event and FZHPGlobalVision.com won’t acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.

There are multiple reasons that will disqualify the right of a refund to the client.

1. A change of mind
2. Disagreement between the brand internally
3. Reasons that are similar and do not relate to the design services.
4. In the case in which the business closes down or changes its name.
5. The claim is claimed after the pre informed request for refund time allotted.
6. There is a lack of information in the creative briefing
7. The policy or policies of the company have been violated or not been met.
8. You have made requests for revisions.
9. The website has either been developed or designed and is currently live.
10. The logo of your brand has been finalized
11. The primary design concept is approved regardless of the services being availed.
12. The package that you have chosen has either been personalized to your needs, or you have chosen a special package available for a limited time span.

Note: It is necessary that you understand that FZHP Global Vision has the final right to terminate any contract or reject a project when they see fit. Once you have been issued the refund, you will not be allowed to use any of the designs that have been provided by our team of experts.

FZHP Global Vision will become the owner of the designs and may use them how they seem fit. You will not be allowed the use or access to any of the designs. Services not related to design services are not eligible for refunds under any circumstances.

They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package.